| · How
do I join an Elluminate Session? Joining an Elluminate Live! meeting and/or session varies
depending on the organization hosting the Elluminate Live!
session. For detailed instructions you will need to contact the
organization hosting your session. Enclosed are the requirements
that all users will need:
Requirements:
Ensure that your computer satisfies the
minimum
system requirements.
Ensure that you are using the computer on which you will
attend your Elluminate Live! session, and that is it
connected to the Internet.
Ensure that you have a microphone, speakers or headset
to take full advantage of the audio capabilities during the
session. This may be optional for some so please check with
the organization or instructor hosting the session.
Ensure that you are an administrator on your computer
and can install software. If you are unsure, please contact
your system administrator.
Installing the Required Software and Testing
There are four steps with joining an Elluminate Live!
session. Follow the information in the “First Time Users”
section of our
Support page.
This page will indicate if you have Java installed. If
you do not, follow the instructions to install Java.
Click on the link to join the Configuration Room. This
will test your connection and allow you to configure your
audio.
Join or schedule a session on the Verizon Access New
Jersey Elluminate Live servers here.
Review training materials to learn
more on how to use Elluminate Live!
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| | · How
do I become a Moderator to setup sessions?
Moderators setup sessions including all needed class materials,
invite participants and are responsible for running the session.
Moderators MUST belong to a New Jersey Educational Institution
and MUST complete the REQUIRED training.
If you need to get a Moderator account, please contact us
here. Moderators will be
assessed on a one-by-one basis. [ Back to Top ]
| | · What
are the bandwidth requirements for Elluminate Live?
Elluminate Live can be used over the Internet at speeds as
low as 28.8 Kbps. However for rich media, video and advanced
features your Internet connection should be broadband.
[ Back to Top ]
| | · What
ports need to be available for Elluminate Live?
Elluminate Live! connects on one of two ports 2187 or 80 for
unencrypted sessions; when session encryption is used, port 443
is used instead of 2187. More info on
Firewalls and Proxy.
[ Back to Top ]
| | · How
does Elluminate Live differ from Marratech? We consider Elluminate to be the next step in multipoint
interactive webconferencing: as it provides a rich,
education-oriented environment and also offers scheduling
sessions, excellent documentation, training, and support.
Feature-wise
Elluminate Live has surpassed Marratech [PDF] in most all aspects
while still being easy to use. H.323 support is all that
Elluminate Live lacks as compared to Marratech, but Elluminate has
placed this feature on its roadmap. Verizon Video Portal will
bring other H.323 computer based solutions to our members soon.
Google, which acquired the Marratech software product in
April 2007, has discontinued support for that platform as of
June 2009. Verizon Access New Jersey owns its Marratech hosted
servers and licensing on a perpetual basis. Marratech will be
kept running as long as it is considered useful to our members.
However, there will be no more development of the Marratech
product as it is EOL (end-of-life) and support will be very
minimal. We are urging our users to migrate to Elluminate Live ASAP.
For a full comparison of
Elluminate vs. Marratech [PDF] or better yet give
Elluminate a try today.
[ Back to Top ]
|
| · How
can I get help troubleshooting issues with Elluminate Live?
Verizon Access New Jersey Elluminate Live servers are hosted and
maintained by Verizon Video Portal
staff. If you are
having issues using our Elluminate Live first visit our
support page. Here you will find
troubleshooting resources that may assist you in addressing your
specific issue. [ Back to Top ]
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|
· Why can't my participants see the video or multimedia files I am
using in my sessions?
All participants need to have the appropriate software installed
on their computer to view any multimedia file that you may want
to use in an Elluminate Live! session. Examples: QuickTime,
Flash, etc. This PDF
document provides information on how to
configure your computer to play multimedia content from Elluminate Live! [ Back to Top ]
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|
· Where is my recorded session?
Recorded sessions will usually be available soon after the
session ends. It may take some time before recordings are
available for viewing depending on the length and content of the
recording and server availability.
They can be seen on the Public Recording page (if Moderator has
made the recording public). Go to
live.accessnewjersey.net and click on the Recordings tab.
Make sure to select the correct date on the Elluminate Live!
calendar to find the recording or use search.
Depending on the way the session was created, uses may need a
password to view the recording (usually the same password as the
session).
Recordings will NOT be processed
and made available until after the session has ended. Sessions
will not end until every participant has left the session. It is
the Moderators responsibility to make sure ALL participants have
logged out of the session.
Recordings are played back using Elluminate Live! If you want to
use these recordings in a podcast, CD, DVD, etc this can be done
using Elluminate Publish application. [ Back to Top ]
|
· Moderators
- What is the proper way to end a session?
Properly ending a session is important, especially if you have
recorded the session. Recordings will NOT be processed
and made available until after the session has ended. Sessions
will not end until every participant has left the session. It is
the Moderators responsibility to make sure ALL participants have
logged out of the session.
Moderators should inform all participants to log out of the
session when it is over. Moderators can remove any participants
from a session who have left their computer unattended and stop
any participants from re-entering the session.
To make sure participants do not re-enter the session:
- Go to the Tools menu > Moderator and de-select to Allow
Participants to Enter Session. This will lock the session and no
allow anyone to enter.
- Now remove any participants that have not left (see below)
Make sure to uncheck by clicking
Should be unchecked like this to lock session
To remove participants from a session:
- Highlight the participant(s) in the Participants Window in Elluminate Live!
- Go to the Tools menu > Moderator > Remove Participant to remove.
Highlight Participants to Remove.
Use Tools
menu > Moderator > Remove Participant
Confirm Removal of Participant(s)
This will remove participants from the session you are trying to
close.
If you have recorded the session the recording will process and
become available ONLY after the session has been properly ended. The
time to process will vary depending on the length and content in the
recording and how busy the servers are. [ Back to Top ]
· Are
my Elluminate Live Sessions secure?
 The Verizon Access New Jersey minate Live! servers are
configured for maximum security using SSL
(installed Verisign Certificates using "https"). This means
the login and management activity is all SSL encrypted (so all
authentication is secure), just like when you use online banking. In
addition, the conference sessions (meetings) themselves are also
encrypted.
When in a Session on the Verizon Access New Jersey Elluminate
Live! servers you will notice the "lock" icon is closed on the
lower left portion of the Elluminate UI (see image above right).
[ Back to Top ]
· Can Elluminate Live make calls to H.323 legacy room conferencing systems?
No, not at this time. See our
Verizon Access New Jersey Vidyo Conferencing solution. With Vidyo
you can make multipoint video connections from PCs and Macs to legacy
H.323 endpoints like Polycom and Tandberg.
[ Back to Top ]
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