Elluminate Live! Pre-configuration Information
This document reviews the necessary steps to
attend an Elluminate Live! session. This template can be
sent to first time users in your organization.
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Elluminate Live! Pre-configuration Information
[PDF]
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NOTE you MUST test with the
Verizon Access New Jersey Elluminate Live! servers by
logging into our
"Test Session" listed on the Public session
page from the same location you are planning to
connect from. Join or schedule a session on the Verizon
Access New Jersey Elluminate Live servers
here.
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Your computers personal firewall may have to be set to allow
Elluminate to operator (or be turned off).
Installing the Required Software and Testing
There are four steps with joining an Elluminate Live! session. Follow the
information in the “First Time Users” section of the Elluminate
Support page.
Note that you must have admin rights to your computer.
- This page will indicate if you have Java installed. If you do not, follow the instructions to install Java.
- Click on the link to join the Configuration Room. This will test your connection and allow you to configure your audio.
- Review additional materials to learn how
to use Elluminate Live! to get the most out of your session.
- Make sure to test with the Verizon Access New Jersey Elluminate
Live! servers by connecting to our
"Test Session" listed on the Public session
page
from the same location you are planning to connect to your
session from.
Once you have completed these four steps successfully you should be ready.
Just follow the instructions from your organization or instructor moderating
the session you will attend. If you are having trouble connecting contact your
system administrator for assistance. You may be experiencing a
firewall or proxy issue. Your computers
personal Firewall may need to be set to allow an Elluminate session (or
be turned off). Security
 The
Verizon Access New Jersey Elluminate Live! servers are configured
for maximum security using SSL (installed Verisign
Certificates using "https"). This means the login and management
activity is all SSL encrypted (so all authentication is secure), just
like when you use online banking. In addition, the conference sessions
(meetings) themselves are also encrypted.
When in a Session on the Verizon Access New Jersey Elluminate
Live! servers you will notice the "lock" icon is closed on the lower
left portion of the Elluminate UI (see image).
Configuring Multimedia Playback
This document provides information on how to
configure your computer to play multimedia content from
Elluminate Live! Note that all participants need to have the
appropriate software installed on their computer to view any
multimedia file that you may want to use in an Elluminate Live!
session. Examples: QuickTime, Flash, etc.
Self Help Support Portal
Feature Reports
The following documents provide an overview
of key features of Elluminate Live!
Mac OS X Issues (rare)
After a recent Java update for Mac OS X, some Mac users have reported problems launching
Elluminate. Apparently, the location of Java Web Start was changed.
Here is a possible solution:
Navigate to: Macintosh HD -> System -> Library -> CoreServices
folder. Just opening this folder should cause the launch services database
to be rebuilt. Therefore should cause Java Web Start to get
re-registered with the launch services database and allow Elluminate to
now launch. Just try joining the Elluminate Live! session again.
If Elluminate still does not launch, try this. Use Finder to see if you have any
files called meeting.jnlp, or any
other .jnlp files, on your Mac (usually in your Download folder). If not, try joining an Elluminate
session, which should cause a
new meeting.jnlp file to be downloaded to your Mac.
After locating a .jnlp file, Right-click on the .jnlp file and select 'Get Info'. Under Get Info, locate the section labeled
'Open With' and select 'Java Web Start'. Now, click on the button that says 'Change All'.
This should fix it.
Some Mac users have also reported problems with older versions of
Elluminate. This is being investigated by Elluminate Support Team.
Other Issues or Problems
- Running Elluminate in a virtual environment such as VMware or
Parallels is not recommended!
- PC headset or a USB speakerphone be used for ALL participants if
they intend to use audio. This is due to acoustic echo and outside
noise that can disrupt a session. DO NOT
depend on software echo cancellation running on your computer!
This utilizes a lot of computer resources and usually does not work
very well.
[PDF] =
Adobe format
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